We would like to take advantage of this sunny Thursday to give you a small update on Grape. Even though most people are currently sipping a mojito in Mallorca, some of you might appreciate some news from Grape Island :)
A startup without any sales is a hobby.- quote - unknown
Accordingly, we are glad that many companies have jumped on the Grape train, especially during this crisis. From banks, such as 🏦 Sparkasse Bremen, to city councils, such as 🏙 Stadtwerke Halle, we have been able to significantly expand our footprint, especially in the D/A/CH region. In the education sector, our 🎓 Untis messenger also made it to the top of the German education apps. If our classmates had known twenty years ago, that one day we would be responsible for the homework of millions of students, we would probably have spent half of our school time in the locker.
But anyway, growth targets (best regards to the investors) for Q1/Q2 - achieved ✅
In addition to our customer successes, we had a big hit on the team side: two excellent 🐙 Partner managers from Atlassian (the world-renowned software provider of products such as Jira and Confluence) joined our team.
While 🇬🇧 Simon Burland is expanding our English-speaking regions from the UK to South Africa, 🏔 Robert Panholzer as CCO is leading the realignment of our entire sales. From now on, we are building a partner network that will provide Grape experts in each region from the North to the South Pole, to assist our customers locally in the rollout of Grape.
Customers want more transparency in product development. We want to become better at communicating our roadmap 🧗. This is why we are switching from quarterly roadmaps to real-time roadmaps that all customers and partners can view. Also, we will more frequently communicate minor changes in the product to the outside world and discuss them directly with our users.
Our Jitsi-based video software will get a big upgrade. As we are betting on a different technology ("SFU" - Device-based processing) than other messengers ("MCU" - Server-based processing), we have also different technological challenges. But more about this in another blogpost.
🎫 Our ticketing system is currently a second major construction site. In Q2, we switched to a (Jira service desk-based) system, to be able to react faster to customer requests. Accordingly, we placed great emphasis on automatic responses, which allowed us to answer tickets faster than ever before. Some reactions (such as the well-known "Thank you for your feature request, we have included it in the roadmap" response) were met with resentment because at Grape we are generally considered to be very "hands-on". We ask for your indulgence and will make sure that we find a good middle ground between "fast and automated" and "personal and transparent".
💼 On of the recruiting site we are currently expanding our mobile (especially the iOS) flank. With Grape, we want to have a technical team that is as diverse as our customers. Accordingly, we are currently training a lot to be able to implement Grape's goal of maximum diversity and have rewritten our job descriptions in detail. 📅 Furthermore, we are currently converting our company to the 4-day week (project end: mid-2021). This is also a cultural change that does not suit every person.
It remains exciting even in the summer slump. How are you doing right now? Write to us on Twitter/LinkedIn/Facebook :)
Greetings from the Grape-Island!